Privacy Policy

Welcome to Flowvant. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights.

This Privacy Policy applies to all information collected through our Service, as well as any related services, sales, marketing, or events.

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile information
• Voice Data: Audio recordings that are processed for transcription
• Usage Data: Information about how you use our Service
• Device Information: Device type, operating system, and browser type
• Payment Information: Credit card details and billing address (processed by secure third-party payment processors)

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products, services, features, and functionality
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

When you use our voice-to-text service, your audio is processed in real-time to convert speech to text. We handle this data as follows:

• Processing: Audio is processed using our AI models to generate transcriptions
• Storage: By default, we do not store audio recordings after processing
• Improvement: With your consent, anonymized data may be used to improve our AI models
• Encryption: All audio data is encrypted in transit and at rest

We may share your information in the following situations:

• Service Providers: With third parties who perform services on our behalf
• Business Transfers: In connection with any merger, sale, or acquisition
• Legal Requirements: When required by law or to respond to legal process
• Protection: To protect rights, privacy, safety, or property
• Consent: With your consent or at your direction

We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• End-to-end encryption for all data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II compliance for Enterprise plans
• HIPAA-eligible infrastructure for healthcare customers
• Regular security audits and penetration testing
• Multi-factor authentication options

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Upon account deletion, we will delete or anonymize your personal data within 30 days, unless retention is required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of certain uses of your data
• Withdraw Consent: Withdraw previously given consent

To exercise any of these rights, please contact us at privacy@Flowvant.ai.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how the Service is used
• Preference Cookies: Remember your settings and preferences

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@Flowvant.ai
Data Protection Officer: dpo@Flowvant.ai
Address: 123 Innovation Way, San Francisco, CA 94105