Refund Policy

At Flowvant, we stand behind our product and want you to be completely satisfied with your purchase. If you're not happy with our Service, we offer a straightforward refund policy.

We believe in the quality of our voice-to-text AI technology and are confident it will transform your productivity.

We offer a free tier with 5 hours of transcription per month. We encourage all users to try our free tier before upgrading to a paid plan. This allows you to experience the full capabilities of Flowvant without any financial commitment.

You may be eligible for a refund under the following conditions:

• 30-Day Money-Back Guarantee: New subscribers can request a full refund within 30 days of their initial purchase
• Service Issues: If you experience significant technical issues that we are unable to resolve
• Billing Errors: If you were charged incorrectly or for a service you did not request
• Duplicate Charges: If you were charged multiple times for the same subscription period

Refunds will generally not be provided in the following situations:

• Requests made after the 30-day money-back guarantee period
• Partial months of service after the refund period
• Dissatisfaction due to features not included in your chosen plan
• Violation of our Terms of Service leading to account suspension
• Failure to cancel before the renewal date (after being notified of the upcoming charge)
• Change of mind after extensive use of the Service

To request a refund, please follow these steps:

1. Log into your Flowvant account
2. Navigate to Settings → Billing
3. Click on "Request Refund" or contact our support team
4. Provide your reason for the refund request
5. Our team will review your request within 2-3 business days

Alternatively, you can email our support team directly at billing@Flowvant.ai with your account email and reason for the refund request.

Once your refund is approved:

• Processing Time: Refunds are typically processed within 5-10 business days
• Payment Method: Refunds will be issued to the original payment method
• Bank Processing: Your bank may take an additional 5-10 business days to reflect the refund
• Confirmation: You will receive an email confirmation once the refund is processed

You can cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• Your account will automatically switch to the free tier after the billing period ends
• Any unused time will not be refunded unless covered by our 30-day guarantee
• Your data and settings will be preserved if you choose to resubscribe

For annual subscription plans:

• The 30-day money-back guarantee applies from the date of purchase
• After 30 days, refunds are prorated based on unused months
• A processing fee may apply to prorated refunds
• You may switch to a monthly plan at any time, with the remaining balance applied as credit

For Enterprise customers, refund terms are governed by your individual contract. Please contact your account manager or reach out to enterprise@Flowvant.ai for assistance with refunds or billing questions.

Purchases made with promotional codes or at discounted rates:

• Are still covered by our 30-day money-back guarantee
• Refunds will be for the amount actually paid
• Promotional credits are non-refundable

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks may result in:

• Immediate suspension of your account
• Loss of access to your data
• Additional fees that may be passed on to you

We are committed to resolving any billing issues directly and fairly.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: billing@Flowvant.ai
Support: support@Flowvant.ai
Address: 123 Innovation Way, San Francisco, CA 94105

Our support team is available Monday through Friday, 9 AM - 6 PM PST.